With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.
We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.
We apologize in advance for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.
All products therefore have an extended processing and delivery time frame, we aim to process and deliver hair orders between 7-21 business working days. This excludes weekends and bank holidays.
Pre-order related orders take between 20-28 business days, once you’re order has been confirmed. This excludes weekends and bank holidays.
Lashes and accessories also have an extended processing and delivery time frame, we aim to process and deliver these items between 2-7 business working days. This excludes weekends and bank holidays.
Please note the processing/delivery time frames are predicted estimates, further delays are expected unfortunately.
We hope to maintain regular order shipments as best we can, and we appreciate your patience.