FAQ's

I haven’t received my order yet?:

Please review the delivery and information page, if your order has surpass the estimated time frame, email us to look into this for you. Please note we exclude weekends and bank holidays from the processing and delivery time frame.

Email: fulanifactoryinfo@gmail.com

Include your full name and order number in the email.


How long until I receive my refund?: 

3-14 business days, payment will be refunded onto the original use of payment method at the time of purchase.

I want to cancel my order?:

We do not grant cancellations once a product has been purchased.


How long until I receive my order?:

Refer to the delivery information page on the bottom left hand corner of the home page.

When will I receive tracking number?:

As soon as your order has been shipped, you will recieve an confirmation email providing full details on how to track your order, including the name of your delivery courier. 

I ordered the wrong product, can I change it?:

Unfortunately once an order has been placed, no amendments can be made. 

I've receive my order and I dislike the product, can i exchange it?:

Due to the nature of our products we do not offer refunds/exchanges, please refer to our refunds policy page for more details.

If you have any further questions, please email the team directly on:

fulanifactoryinfo@gmail.com

Please allow between 24-48 hours for a response.

 

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