FAQ's

I want to cancel my order?:

We do not grant cancellations once a product has been purchased.


How long until I receive my order?:

Refer to the delivery information page on the bottom left hand corner of the home page.

When will I receive tracking number?:

As soon as your order has been shipped, you will recieve an confirmation email providing full details on how to track your order, including the name of your delivery courier. 

I ordered the wrong product, can I change it?:

Unfortunately once an order has been placed, no amendments can be made. 

I've receive my order and I dislike the product, can i exchange it?:

Due to the nature of our products we do not offer refunds/exchanges, please refer to our refunds policy page for more details.

If you have any further questions, please email the team directly on:

fulanifactoryinfo@gmail.com

Please allow between 24-48 hours for a response.